Phoenix Laundry (“Phoenix Laundry”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you visit phoenixlaundry.com or use our laundry and garment-care services (including pickup & delivery, customer support, and communications).

1) Who we are (Data Fiduciary / Operator)

• Legal Entity: Rising Enterprises Pvt. Ltd.
• Website: phoenixlaundry.com
• Address: # 168, Yashodai, Ground floor, SS2 Sec 2, Near Abbott Hotel, Vashi, Navi Mumbai, 400705.
• Phone: 9920836904
• Email: info@risingenterprises.net

For privacy queries, requests, or grievances, you may write to the email above with the subject line “Privacy Request/Grievance”.

2) Scope

This Policy applies to:

• Our website phoenixlaundry.com
• Any forms you submit on the website (pickup request, contact forms, membership enquiries, etc.)
• Communications with us (phone, email, SMS, WhatsApp, social media)
• Services we deliver (pickup, processing/cleaning, delivery, memberships, guarantees, service recovery)

This Policy does not apply to third-party websites/apps you may access through links on our site.
If you click a third‑party link, their privacy practices apply. We encourage you to review the privacy policy of any third‑party site you visit.

3) Definitions (simple)

• “Personal Data” means any data about an individual who can be identified by or in relation to such data.
• “Processing” includes collection, storage, use, disclosure, transfer, or deletion of Personal Data.
• “Customer” means a person placing an order or using our services.

4) What personal data we collect

A) Data you provide to us

We may collect:

• Identity & contact details: name, mobile number, email address
• Pickup/delivery details: address and delivery instructions
• Order & garment-care details: items submitted, fabric/brand/care notes you provide, special instructions, service history, preferences
• Membership details: plan selection and usage details (if applicable)
• Support information: messages, complaint details, photos you send
• Verification information (only if needed): for high-value claims/guarantees or fraud prevention (e.g., declared garment value, proof of purchase)

Note: Please do not share sensitive or unnecessary personal information unrelated to providing laundry services.

B) Data collected automatically (website usage)

When you browse our website, we may collect:

• Device/browser information, IP address, pages viewed, date/time, and referring page
• Cookie and similar tracking information (see Cookie Policy below)

C) Data from third parties

We may receive limited data from:

• Payment partners: payment status and transaction references (we do not store full card details)
• Delivery/logistics partners: pickup/delivery status
• Messaging providers: delivery status for SMS/WhatsApp notifications
• Analytics providers: aggregated website insights (if enabled)

5) Why we use your data (purposes)

We use Personal Data to:

1. Provide services (schedule pickup, clean/process items, deliver orders)
2. Manage quality and operations (tagging/tracking, service notes, quality checks; photos may be used for condition documentation where appropriate)
3. Process payments and maintain invoices/receipts and accounting records
4. Customer support (respond to queries, complaints, and service recovery)
5. Service communications (pickup confirmations, order status updates, delivery coordination)
6. Marketing communications where permitted/consented (offers, loyalty updates; you can opt out anytime)
7. Improve our services (training, audits, analytics, process improvements)
8. Security and fraud prevention
9. Legal compliance and responding to lawful requests

6) Lawful use (consent and permitted uses)

We process Personal Data with your consent (where required) and/or for uses permitted under applicable law, including to provide services you request, to meet legal obligations, and to protect against fraud and misuse. You may withdraw consent at any time where processing is based on consent.

7) How we share your data

We share Personal Data only as necessary with:

• Service providers (processors): website hosting, IT/CRM systems, analytics tools (if enabled), customer support tools, messaging (SMS/WhatsApp) vendors
• Payment partners: to process payments securely (we typically receive confirmation/status and transaction references only)
• Pickup/delivery and operational partners: only the data needed to complete pickup, processing, and delivery
• Legal/regulatory authorities: if required by law, court order, or lawful government request
• Business transitions (if ever applicable): if we undergo a merger, acquisition, or restructuring, your data may be transferred with appropriate safeguards

We do not sell your Personal Data.

8) Data retention (how long we keep data)

We retain Personal Data only as long as reasonably necessary for the purposes described above, including service delivery, customer support, dispute resolution, fraud prevention, and legal/tax/accounting compliance. When no longer needed, we delete or anonymise data unless retention is required by law.

9) Security & breach notification

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Data. However, no method of transmission or storage is 100% secure. In the event of a personal data breach, we will take appropriate steps and provide notifications as required by applicable law.

10) International transfers

Some service providers may process or store data outside India. Where cross-border transfer occurs, we take steps designed to ensure appropriate protections and compliance with applicable Indian law.

11) Your rights and choices

Subject to applicable law, you may have rights to:

• Access information about Personal Data processed by us
• Correction, completion, updating, and erasure of Personal Data
• Withdraw consent (where processing is based on consent)
• Grievance redressal (and escalation where permitted after exhausting our grievance mechanism)
• Nominate another person to exercise rights in the event of death/incapacity (where applicable)
• Opt out of marketing communications

To exercise these rights, contact us using the details in Section 15. To protect your privacy, we may verify your identity before fulfilling requests.

12) Marketing preferences

You can opt out of promotional messages anytime by:

• Replying STOP on SMS (where supported), or
• Messaging us on WhatsApp with “STOP”, or
• Emailing us at info@risingenterprises.net

Operational/service messages (order updates, invoices, security notices) may still be sent when necessary.

13) Children’s privacy

Our services are intended for adults. We do not knowingly collect Personal Data from children. If we learn that we have collected a child’s Personal Data without appropriate consent as required by law, we will take steps to delete it.
We do not knowingly undertake targeted advertising directed at children on our website.

14) Cookies and tracking

We use cookies and similar technologies to keep the website functioning properly, remember preferences, and understand traffic. Please see the Cookie Policy below for more information and your choices.

15) Contact us (Privacy & Grievance)

• Rising Enterprises Pvt. Ltd. (Phoenix Laundry)
• Email: info@risingenterprises.net
• Phone: 9920836904
• Address: # 168, Yashodai, Ground floor, SS2 Sec 2, Near Abbott Hotel, Vashi, Navi Mumbai, 400705.

We aim to acknowledge privacy requests/grievances within 48 hours and resolve them as soon as reasonably possible (and within timelines prescribed under applicable law), subject to identity verification where required.

16) Changes to this Privacy Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the latest version. If changes are material, we will take reasonable steps to notify you via the website or other suitable channels.