Terms And Conditions
Our Terms and Conditions
- Taxes will be charged extra as applicable.
- A subscription to any one of the Membership Plan is required to avail free home collection and delivery.
- Hangers will be charged INR 15/- extra.
- Payment will be payable immediately after the invoice is received by the customer. All payments should be received before delivery. Late payments will attract an interest of 18% per annum computed from the due date.
- The customer will be intimated if there is any discrepancy before putting the item for processing within 24 working hours.
- Standard delivery would be done within 3-4 business days after the items have been collected.
- Express delivery would be done within 24-48 hours after the items have been collected. An additional 100% over the standard price will be charged for the Express Delivery.
- Phoenix Laundry does not guarantee stain removal. We are aware that it is our responsibility to remove the stains, and we make our best efforts to do so. We thoroughly assess each stain and do our best to remove them using specialized European stain-removing chemicals. However, despite our best efforts, not all stains can be removed, and excessive treatment may damage your precious garment.
- Phoenix Laundry will process all items as per the industry standard and shall not be held responsible for any discoloration, shrinkage or damage caused due to excessive wear and tear and poor quality of garment, except in the case of any deliberate act or gross negligence on the part of Phoenix Laundry.
- Standard Guarantee: Phoenix Laundry will only accept liability for any loss or damages resulting from the laundry or dry cleaning process within Phoenix Laundry, and, would pay compensation for a maximum of 5 times the service charge of the concerned item only after the approval from the Laundry Manager.
- High Value Insurance: For 10% of declared garment price we guarantee FULL Cost reimbursement of the Insured Garment with NO OTHER CHARGES. If you want your garment insured for full price, please contact us before service. If you have subscribed to a plan and it includes High Value Garment Insurance, you will pay only the difference in the Premium Amount. (For example if INR 10,000 Garment iNsurance is included in the Plan which has a premium value of INR 1,000 (10% of the Inured Garment), but your Garment is valued at INR 15000 (INR 1,500 Premium Amount) you will pay the difference of INR 500).
- All claims must be made within 48 hours after the items have been received by the customer and must be accompanied by the original laundry bill.
- No complaints will be accepted after 48 hours of the clothes being delivered.
- Storage charges will be applicable after 15 days of the delivery date, and these charges will be computed at 30% of bill amount per month.
- Customers are requested to examine their garments before sending them to Phoenix Laundry as we will not be responsible for any loss of valuable items left in their pockets.
- All legal matters will be settled under Mumbai Jurisdiction only.
- Phoenix Laundry believes in Love and Service to All. However, we reserve the right to refuse our services to anybody.