Most frequent questions and answers

Petrol, though been used for a longer time for dry cleaning, is not an appropriate dry cleaning solvent as it causes ill effects on human health. The solvent we use, i.e. the Italian chemicals, is eco-friendly and goes with the PH value of Human skin, which ultimately avoids itching and irritation of the skin caused due to white petrol dry cleaning and turpentine dry cleaning.

We test the garment before processing it; if it bleeds, we don’t process it as the chances of it getting wear and tear are more and can also damage the other garments in process.

If your garments get damaged, you will receive 10 times the cleaning charge for the garment as per the Policy of the Company (in the form of service).

Also, you may take High-Value Garment Insurance for Garments valued at min. INR 5,000 for a 10% cleaning charge (INR 500).

We have specialized machines and eco-friendly chemicals for dry-cleaning processing. We adhere to our 9 steps process with an open laundry system where one can come and see how their clothes are dry cleaned.

If not processed appropriately, it may be harmful; here in our unit, we adhere to proper processes & we have a harmless Hydrocarbon machine.

Benefits of Hydrocarbon machine:

1. Glaze of the garment remains intact when processed in a hydrocarbon Machine.

2. Unlike Dhobi Ghats, the PH value of garments remains the same as per human skin, which avoids skin itching and irritation. Thus, having comfortable wear.

3. Residual of hydrocarbon solvents is not harmful to human health.

4. delicate treatment process that does not deteriorate the natural softness and colours of the fabrics.

5. Maximum flexibility of use, with superb results not just on leathers and furs but also on combined fabrics, polyurethanes, technical garments, silk-screened garments etc

Specialties of Hydrocarbon:

1. Especially effective detergent power

2. Extreme ease of use

3. Deep-acting, thorough cleansing action

4. Greater respect for fabrics, a delicate treatment process that does not deteriorate the natural softness and colours of the materials.

5. Maximum flexibility of use, with superb results not just on leathers and furs but also on combined fabrics, polyurethanes, technical garments, silk-screened garments etc

6. Drastic reduction in machine operating costs

7. Greater respect and protection of the natural and workplace environments.

All types of garments can be dry-cleaned in a hydrocarbon machine. Ornamental garments and those which bleed colour in water don’t bleed in Hydrocarbon.

We adhere to the procedure we follow in Phoenix Laundry for Ironing/pressing clothes. Even though we are specialists, we have a method for every garment we always adhere to since we feel that a person’s clothing reflects their personality. With this in mind, our expert pressing team presses and irons clothing professionally.

Sir, we have prepaid plans to accept all major CC and DC and options for COD. You will get a payment link as soon as the clothes are ready. After payment, the dresses will be delivered. Please ensure timely payment to avoid any late charges.

Phoenix Laundry is a customer-oriented laundry focusing solely on delivering the best laundry services to its customers. Below are a few points which highlight our USPs:

1. Live Tracking and Traceability

2. Hydrocarbon Machines and high-tech equipment

3. Highly experienced laundry experts

4. Free Pick up and delivery for Members

5. Eco-Friendly chemical which helps to increase the life span of any garment

6. Special Anti-Bacterial Treatment

7. Special Fragrances

8. Specialised care for Shoes, Handbags and Leather goods.

9. High-Value Garment Insurance

10. Attractive Membership Plans

Other Billing FAQ

At anytime during the membership inform us of your desire to switch plans. From the next billing cycle we will switch you over to the new plan  

All plans once purchased are non-refundable. However we can extend the validity of your existing plan so you can avail the benefits at your pace.   

Payment can be made via our online shop system. After you have filled out the application form and selected the membership type, you press “Pay” to submit the application.Phoenix Laundry currently offers three payment options: bank transfer, PayPal or credit card.

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