We're hiring a COO / Integrator. This is not a job. If you need a clean org chart and a defined lane, this is not the role. If you want to build something that matters — read on.
We are a business that is honest about where we are. We have seven years of operating reality, real customers, real revenue, and real losses. We are not pretending to be further along than we are. We are looking for someone who wants to build, not someone who wants to manage what already exists.
Phoenix Laundry has been operating for over seven years. We have a central processing plant in Alibag, retail and collection points in Navi Mumbai, B2B clients across Mumbai, Thane, and Alibag, and a growing pipeline of hotels, facility management companies, and corporate accounts.
We have a clear vision, a structured operating system (The Rising Way), a defined brand, a premium service model, and a committed team. What we have been missing is the person in the middle — the one who connects the vision to the execution, the team to the accountability, and the current reality to the future we are building. That person is the Integrator.
The COO owns all of these. Not by approving them — by building them, running them, and being accountable for the outcomes.
Run The Rising Way in full — our EOS-based operating system. Weekly cadence, quarterly priorities, structured accountability.
Build the engine that takes Phoenix from where we are to where we're going. ICP, pipeline, proposals, closing. Real revenue, measured.
Build Phoenix's training and values system. The backbone of how we scale without losing what makes us Phoenix.
Right people, right seats. Lead key hires. Build the team development rhythm. Address values misalignment early.
Make Phoenix franchise-ready. Plant decisions. Tech rollouts. Strategic tie-ups. Operational contingency.
Phoenix has a world-class Operational Excellence Manual. Make every part of the business live up to it. Drive toward industry certification.
A public face of Phoenix. Industry events. Thought leadership in premium garment care. Build the B2B community.
Structured market view. Unit economics clarity. Financial modelling. The data foundation that every major decision needs.
We have seen plenty of polished CVs. We are looking for evidence — of how you think, how you decide, how you lead, and how you finish.
Years of operations or program leadership. You've owned a P&L, scaled a service business, or built systems in a startup that was still being figured out. You know what good looks like because you've delivered it.
EOS, OKR, weekly L10s — whatever the label, you've run the operating rhythm of a business and held leadership accountable to it. You're comfortable being measured weekly.
B2B exposure: ICP definition, pipeline building, proposals, closing. You don't need to be the head of sales — but you need to know how to run the engine until we have one.
Butler Service. Yes I Can. Simplify. These aren't slogans. They're how we hire, how we promote, and how we let people go. If you've led people without these instincts, this role will be hard.
You document, teach, and improve. You remove friction from every system you touch. You don't want a business where things only work because you're in the room.
You're comfortable in a company that is still being built. You don't need a perfect system to start. You build the system while running the business.
We are not testing vocabulary. We are looking for someone who has done this before and can do it here. Each stage is designed to surface real signal — from both sides.
The detailed brief — including full job description, accountabilities, and what each stage covers — is shared with candidates after the first conversation.
If this role speaks to you, write to us. We'll share the full job description and start a conversation. No long applications. No templated cover letters. Just a CV and a few sentences in your own words.
We read every email personally. You'll hear back from us — even if it's not the right fit on either side.
If you are reading this and thinking "this is exactly the role I've been waiting for" — write to us. If you are reading this and thinking "I'm close but not sure" — write to us anyway.
We are not looking for the perfect CV. We are looking for the person who has done this before, somewhere, in some form — and is now ready to do it for Phoenix.
Bismillah. Let's build.